S.T.A.R. Appliance Repair

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Privacy Policy

At S.T.A.R. Appliance Repair , we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the terms of this Privacy Policy. We may update it from time to time and will post changes here with an updated effective date. We encourage you to review this page periodically.

Information We Collect

We collect both the information you provide and data collected automatically when you interact with our website or services.

Types of Personal Information:

  • Contact Information: Name, email address, phone number, mailing address (including city, state/province, ZIP/postal code).
  • Service-Related Information: Appliance details (make, model, issue description), appointment preferences, and service request details.
  • Payment Information: Credit card details or other payment methods (processed securely via third-party payment processors—we do not store full payment data).
  • Usage Data: IP address, browser type, pages visited, time spent on site, and other diagnostic information.
  • Marketing Preferences: Your choices regarding communication methods (SMS, email, etc.).

How We Use Your Information

We use the information we collect to:

  • Provide and Maintain Services: Schedule and perform appliance repairs, manage your account, and fulfill agreements.
  • Communicate with You: Via email, phone, or SMS about appointments, updates, promotions, or service-related news (you can opt out at any time).
  • Improve Our Services: Analyze trends, identify technical issues, and enhance user experience.
  • Marketing and Promotions: Share offers, new services, or personalized content, unless you opt out.
  • Business Operations: Prevent fraud, ensure security, comply with legal obligations, and support business transitions.
  • Other Uses: With your consent, as disclosed at the time of collection.

How We Share Your Information

We do not sell, rent, or trade your personal information for marketing purposes without your explicit consent.

We may share information with:

  • Service Providers: Trusted third-party vendors (e.g., payment processors, IT support, analytics) under strict confidentiality agreements.
  • Affiliates: Our parent company or subsidiaries, subject to this policy.
  • Business Partners: For joint promotions or services, with your consent.
  • Legal Purposes: To comply with laws or respond to lawful requests and protect our legal rights.
  • Business Transfers: In mergers, acquisitions, or asset sales, where your information may be transferred.
  • Public Areas: Information you post in public forums or reviews on our website.
  • SMS Consent: We do not share or sell your SMS consent or mobile opt-in data with third parties or affiliates for marketing purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:
  • Collect usage data
  • Remember your preferences
  • Deliver personalized content

Data Security

We take appropriate technical, physical, and administrative measures to protect your personal data. While we strive for security, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

  • Access & Update: Request access to or correction of your personal data.
  • Delete Information: Request deletion of your data, subject to legal requirements.
  • Opt Out: Unsubscribe from marketing communications or SMS messages at any time by following opt-out instructions or contacting us.
  • Do Not Track: We honor “Do Not Track” browser settings.

To exercise any of these rights, please contact us at (800) 915-6254.

International Data Transfers

If you are located outside the United States, please note that your data may be processed in the U.S. or other countries. We ensure proper safeguards are in place for such transfers.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Your continued use of our site or services indicates acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy, please contact us at: